Request RMA Number

Return Merchandise Authorization

To request an RMA number, please complete and submit the RMA Request form.

 

Warranty Repairs:

  • If an obsolete product is returned for repair, efforts will be made to repair the product.  This may not be possible if parts are unavailable.  If the product is still within the warranty period and a replacement product is not available, a credit may be given.
  • Special Terms & Conditions related to system-level products 
  • For resale items, like displays, we extend the manufacturer’s warranty to one year.
  • Products like batteries, fuses, and opto modules are not accepted for repair.
  • If your product is found to have no defects, there will be a No Defects Found (NDF) charge.
  • Rush turnaround time (48 hours) is available for an additional fee.
  • Non-Warranty Repairs

 

Charges for NON-WARRANTY repairs

  • Board- level products -  $150.00 per hour, not to exceed the cost of the product.
  • System- level products -  $150.00per hour, 2 hour minimum
     

Shipping

Octagon will pay for your repair to be shipped
back to you UPS Ground. If an alternate method is
requested, you will be responsible for the charges.

Ship to address

Please fill out complete information where possible

In order to insure quick response, please fill out complete information where possible. Please call 303.412.2053 if you have any questions.

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