Return Merchandise Authorization
To request an RMA number, please complete and submit the RMA Request form.
- If an obsolete product is returned for repair, efforts will be made to repair the product. This may not be possible if parts are unavailable. If the product is still within the warranty period and a replacement product is not available, a credit may be given.
- Special Terms & Conditions related to system-level products.
- For resale items, like displays, we extend the manufacturer’s warranty to one year.
- Products like batteries, fuses, and opto modules are not accepted for repair.
- If your product is found to have no defects, there will be a No Defects Found (NDF) charge.
- Rush turnaround time (48 hours) is available for an additional fee.
Charges for NON-WARRANTY repairs
- Board-level products - $150.00 per hour, not to exceed the cost of the product.
- System-level products - $150.00 per hour, 2 hour minimum